Overview

The Inventory and Exceptions Admin focuses on executing various operations related to verification, inventory control processes, and procedures. Our Quality and Exceptions team monitors inventory across multiple sub-departments including Exceptions, Quality Assurance, and Part Systems. These employees have a natural sense of organization, enjoy process-driven work, and can handle paperwork in an accurate and timely manner.At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.Key ResponsibilitiesHelps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Creates new and oversees existing work orders.Audits products, shipments, protection plans and work orders.Monitors, receives, tracks, and approves inventory transfers or adjustments.Disassembles units as needed to document or verify product information.Inputs proper identification data for SKUs, products, parts, and warranties.Documents findings and inputs data into proprietary tracking systems.Verifies warranty claims and documents damage to unit. Edits claims and changes entitlement to correct billing.Generates reports, provides documentation, and shares with leadership as requested.Researches escalated issues to diagnose and determine the proper solution.Reports concerns, issues, opportunities, and operational recommendations to location leadership.Provides guidance on inventory control processes through peer-to-peer coaching and training.Department SpecificExceptionsResearches client devices received at Geek Squad City (GSC) that cannot be processed because their model number, serial number, entitlement, and/or brand do not match corresponding paperwork.Verifies correct ownership of devices and which entitlement or type of billing will be applied.Parts InventorySpecializes in resolving parts inventory issues and the multiple systems used to reduce shrink.Disassembles and removes all client media and data storage devices after client exchange. Reassembles as required.Quality Assurance AdminMonitors and evaluates inventory control processes, procedures, and accuracy.Provides information on costs, profits, and customer/vendor relations.Basic QualificationsAble to stand and sit for long periods of timeAble to work in a fast-paced environmentAble to work in a non-climate-controlled environmentAble to maneuver weight up to 50 pounds with or without accommodation6 months of experience using Microsoft Office (Excel, Outlook etc.)6 months of basic experience navigating Windows, Apple, or Android operating systemsPreferred Qualifications1 year of experience using Microsoft Office (Excel, Outlook etc.)6 months of experience working in a warehouse, inventory, or quality control environmentTracking

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