Overview

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Underwriting Service Assistant

Pay: $17hr

Location: Remote for the time being (Location is in Tempe)

Schedule: 7am -7pm (8 hour shift in this time frame)

Description:

  • Serves as a technical and procedural resource to assist in resolving policy/policyholder concerns
  • Partners with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiries
  • Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone
  • Handles various contact types (i.e., chat software and phone) to resolve Agent questions and issues
  • Maintains and updates policyholder records
  • Performs general mail desk responsibilities
  • Has functional entry, servicing, and rating knowledge on common policies and all assigned policy programs; handles routine and non-routine entries, transactions and files
  • Reviews and processes applications according to established referral guidelines
  • Assists with telephone inquiries from agents, staff, and policyholders as needed
  • Performs premium breakdowns, electronically and/or manually calculates rates
  • May specialize in a portion or product line of P&C Operations

Qualifications:

  • 1 – 2 years of customer service experience
  • Communicates clearly, professionally and empathetically both verbal and written
  • Ability to provide remarkable customer service in all interactions with agents and associates
  • Ability to clearly communicate policies and procedures and connect with agents and team members over the phone
  • Ability to handle multiple computer applications in a fast-paced collaborative team environment; detail oriented
  • Ability to use a variety of resources to perform quality work
  • Highly prefer HS Diploma or GED

About Aerotek:

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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