Overview

I am currently assisting a major insurance company in hiring 100+ Underwriting Service Assistants to start in March. This is an amazing career opportunity to work at one of their EXCLUSIVE HUBS in the US and a highly sought after employer. CANDIDATES MUST BE LOCATED IN ATLANTA – positions will temporarily be remote with equipment provided, however will return to office at a later date.

Job Description (must be open to both types of roles for this position, will be assigned one of the below)

Production Role

  • This role requires sitting at a desk processing policies.
  • Very production driven and fast paces.
  • Standard work process listing all items that should be in a policy and making sure the policy is complete.
  • Critical thinking and detective type research work is required.
  • Must be able to stay focused and be resourceful.

Contact Center

  • Serves as primary contact for Agents and Agency employees that have questions or want to find out the status of a policy.
  • Fast paced environment, processing customer transactions, etc.
  • Must have strong written/verbal communication skills.
  • Often times dealing with adverse situations (Ex: Billing issue, pricing issue, actual Premium vs. quoted premium, status of policy, errors on policies).
  • Partners with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiries
  • Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone

Team Environment:

  • Will be assigned to a Supervisor or Lead with up to 18 people per team.
  • Will be performing in a production environment and expected to meet performance metrics
  • One on one meetings held monthly to check in on performance
  • Huddle meetings occur once or twice a month to discuss team status and focus for upcoming weeks

Training:

  • Training will be 9-12 months long depending on the role.
  • Will be a combo of computer based and classroom training with group learning and role plays.
  • Will utilize Zoom meetings, quizzes for knowledge checks, and shadowing live customer transactions.

Scheduling:

  • Must be available between the hours of 7am – 8pm Mon- Fri; will be assigned a scheduled shift anywhere between those times.

Additional Skills & Qualifications:

  • 1-2 years customer service experience; related industry, retail, customer facing, administrative and/or call center
  • Communicates clearly, professionally and empathetically both verbal and written
  • Ability to provide remarkable customer service in all interactions with agents and associates
  • Ability to clearly communicate policies and procedures and connect with agents and team members over the phone
  • Ability to handle multiple computer applications in a fast-paced collaborative team environment; detail oriented
  • Ability to use a variety of resources to perform quality work
  • Thrives on accountability to your team, your work and your schedule
  • Highly prefer HS Diploma or GED
  • Reliability, Dependability and Punctuality
  • Experience with Microsoft Office software


About Aerotek:

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Tracking

To Apply: https://www.jobg8.com/Traffic.aspx?0GJT4SJYjS4MQ7I6d5XCggz